Frequently Asked Questions

Q: Can you deliver to Ireland/ Channel Islands?

A: We can deliver to Channel Islands and Northern Ireland depending on product size. We are also able to deliver to Southern Ireland depending on product size. We would advise emailing sales@decorativemirrorsonline.co.uk with your postcode so we can confirm. Additional shipping costs may apply.

Q: What are your mirrors made of?

The mirrors we sell are all made of high quality glass with a minimum thickness of 3mm. Please be aware that there are some online mirror companies out there selling mirrors actually made of acrylic - not glass. Hence, they offer them at a budget price! With Decorative Mirrors Online you always get beautiful, hand selected glass mirrors.

Q. Do You Price Match?

Yes, we'll price match any mirror we sell with any online retailer selling the same mirror*. If you've seen the identical mirror cheaper elsewhere, contact us by email or phone, including the the link to the mirror and we'll do the rest!

Q: Can you deliver to Mainland Europe?

It depends on which mirror(s) you are considering! We are able to ship part ( but not all of our range). Where we are able to ship, shipping prices can vary widely between £30 - £400 depending on which mirrors you require. For a quotation, before placing an order please contact us with your delivery address and the mirror(s) you are considering and we will come back to you asap to let you know if it is possible.

Q: Can you deliver to the USA,Canada, Australia, Middle East, anywhere else outside of Europe?

Unfortunately, we are not able to deliver any mirrors to non-European destinations.

Q: What happens if I need my mirror really quickly?

Just contact us using our contact form or give us a call on 0208533 7189 and we will do our best to help you get your mirror in the time frame that you require. This may incur an extra delivery cost.

Q: How do I know if the mirror I am interested in will look right in the space?

If you’re not sure what size of mirror to go for to fit your space, we advise making a template up to the appropriate size with newspaper/ large sheets of paper. Temporarily affix this to your wall and it will give you an approximation of how a mirror of that size would look.

Q: What happens if I’m not home to receive delivery of my mirror?

We let you know in advance which day and approximate timeslot we will be delivering your mirror. If you know you are not going to be home, we are happy to leave the mirror in a safe place of your choice, or with a neighbour.

Q: Can my mirror be hung either portrait or landscape?

Many of our mirrors will hang both horizontally or vertically and are supplied with fixings to hang either way. Where applicable, this information is detailed on the specific product page.

Q: Can you make me a bespoke mirror as I have very specific size/ colour requirements?

We offer a range of made to measure mirrors that can be made in bespoke sizes. If you are looking for something really particular please contact us, or give us a call on 02085337189 to discuss your requirements and we will see what we can do!

Q:What are Made-to-Order Mirrors?

These are mirrors that are specially made in the UK for you after receiving your order. Consequently you need to allow up to 28 days for these to be delivered to you. We will let you know the expected delivery date after order and full payment.

Q: What if the mirror I want is out of stock?

Please contact us and we can let you know when the mirror is expected back in stock.

Q: What if I don’t want to receive my mirror straight away after ordering?

That’s not a problem. Provided full payment is received we can store your mirror for you, and deliver at your convenience within 2 months of placing your order (subject to our normal delivery routes based on area and specific mirror).

Q: What if I want to exchange or return my mirror?

All our mirrors, with the exception of  Made to Measure mirrors, are supplied with our money-back guarantee. If you are not happy with your mirror for any reason, simply contact us within 3 days of receiving your mirror for a full refund or exchange. We will arrange the collection/ exchange of your mirror at no cost to you. Please see our terms and conditions for full details.

Q: How should I hang my mirror?

We supply appropriate fixings/hooks on our mirrors. DO NOT attempt to chain/wire/string between the fitted hooks. The fitted hooks must be hung safely, each hook onto its own secure wall fixing. IF IN ANY DOUBT, please seek the help of a suitable professional.

At least two people are recommended to install the mirror.

1. Hold the mirror against the wall in the desired position. Mark on the wall where you need to drill the holes, level with the hooks on the back of the mirror.
2. Drill a hole and insert the appropriate rawlplug. Insert a screw and tighten, leaving the screw head exposed by about 1/4 inch(6mm).
3. Now use the spirit level and make sure the other mark on the wall is level with the hole you have drilled.
4. Repeat step 3.
5. Lift the mirror into position ensuring that the fitted hooks on the back of the mirror are firmly hooked over the screw heads.

Q: What equipment will I need to hang my mirror?

• Pencil
• Spirit Level
• Rawlplugs
• Screws
• Drill and appropriate drill bit

Q: How should I clean my mirror?

Combine some white or distilled vinegar with warm water.
Use crumpled newspaper in a usable size. Clean the mirror first to remove any heavy dirt or marks. Use plain water to do the pre- cleaning. Use a cloth with a tight weave, which is soft and non-abrasive. Dip the newspaper into the vinegar after the pre-cleaning is finished. Rub the newspaper in slow circles across the mirror. Cover the entire surface of the mirror. Once you are satisfied the mirror is as clean as it can be, use the newspaper to dry the glass. Newspaper polishes the glass and gives it a sheen.(Make sure to use newsprint that does not run). If using paper towel instead of newspaper, use a clean sheet regularly. This ensures that no residue will remain.

Q; How do I clean the decorative frame around my mirror?

To reach the dirt that is lodged in the creases and corners of intricate frames, use a moistened q-tip. This is probably the hardest and most time-consuming part of cleaning a decorative mirror. Compressed air can also be used to remove some of the build up in grooves; just take care not to hold it too close to the frame or glass itself.

 *subject to Price Match Terms and Conditions
- The mirror must be offered at full price on the competitors site ( no sale prices or discount offers)

- Delivery prices will be taken into account

- The mirror must be in stock or deliverable within the next 14 days